Shortcake Bakery
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Terms and Conditions

 

Please read the following terms carefully before placing your order. By submitting your order  and paying your deposit, you agree to be bound by these terms conditions. Thank you  


1. Order Process and Securing Your Date  • Quote and Consultation: The quote provided is valid for 7 days. A booking is not  secured until a non - refundable deposit has been paid and a confirmation email has  been sent by us.  • Securing Your Date: Your event date is reserved only upon our receipt and the  required non-refundable deposit. Dates are available on a first-come, first served  basis.  


2. Payments Structure: Payment are structured as follows:  • Non-Refundable payment of £20.00 is required for all cake order in order to secure  your booking. A 50% non-refundable deposit payment is required for cakes costing  more than £60.00. This deposit is non-refundable as it reserves the time, we have set  aside for you and turns away other potential orders for that date.  • Final Balance: The remaining 50% final balance is due no later than 4 days before  your scheduled pickup/delivery date.  • Last Minute Orders: For orders placed with less than 7 days' notice, Full payment is  required at the time of booking.


3. Accepted Payment Methods: We accept the following payment methods  • Bank Transfer  • Cash  • PayPal  


4. Cake Design: The cake will be prepared in an accordance with the customer's pre agreed  requirements set out in the order confirmation. The customer is in charge of making sure that  every detail in the order confirmation is accurate and meets all requirements. Although  Shortcake Bakery cannot promise an exact duplicate of any cake, we will try our best to use  the photographs that served as inspiration and create a cake that is as near to the original as  possible. It is not possible to guarantee exact colour matches. I you would like to change any  details of the cake, please contact Shortcake Bakery with your requirements at least 4 days  before the delivery or pick up date.  


5. Non-Edible Decorations: Before the cake is cut and served, any edible decorations that  may have been used on it, such as toppers, wrappers, cocktails sticks, interior supports, etc.  must be taken off.  


6. Cancellation Policy: We understand that plans change. A cancellation fee will be 50%  charged if you decide to cancel your order within 72 hours of agreed due date. This is to  cover costs, expenses and time during the preparations phase of your cake  


7. Late Payments  • If the final balance is not received by the due date (7 days prior to the event), we  reserve the right to treat the order as cancelled. The deposit will be forfeited, and the  cake will not be produced.  


8. Refunds  • Deposits are non-refundable  • Refunds are not provided for completed cakes that have been collected by the  customer  


9. Liability and Collection  • Pick-up: Once the cake leaves our premises, the customer assumes full responsibility  for the cake. We are not liable for any damage that occurs during transport, setup, or  at the event venue. We will provide verbal instructions for safe transport  


• Delivery: Free delivery is offered within 5 miles. The delivery time and date will  agree in advance. For delivered cakes, we will set up the cake in a pre-agreed, suitable  location. We are not responsible for the condition of the cake after setup, especially in  extreme weather conditions (heat, sun, wind). If the delivery is more than 5 miles, a  delivery fee will be calculated. Please schedule 1 hour window in advance if you  decided you want to pick up.  


10. Advertising: Rachel Amos has the right to use photo images and video of all cakes made  to order. Rachel's photos and video may be used on the Shortcake Bakery social media  accounts  


11. Transportation: Please be aware that transporting your cake on your own is completely  at your own risk. The cake must be maintained level in a boot or footwell and should be held  underneath rather than around the sides to prevent damage to the decoration. The vehicle  should be air-conditioned or cool

Customer Complaints


At Shortcake Bakery, your satisfaction is our priority. If something is not right, just let us know - by email, live chat, or our contact form. We will acknowledge your concern within 5 business days and aim to resolve it within 7 business days (often sooner)




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We use cookies to make Shortcake Bakery work well for you.


· Strictly necessary – always on (site won't work without them)

· Performance & functional – help us improve and remember your choices

· Targeting cookies – optional (show you relevant offers)


You can change your mind anytime. No disappointment, no tracking tricks.

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2. Table Format for Website Footer (Privacy / Cookies Page)


Cookie Type What It Does Can You Turn It Off?

Strictly Necessary Enables basic site functions like logging in and checking out. No – always on for the site to work

Performance & Analytics Helps us see which pages are popular and fix issues. Yes – won't break the site


Functional Remembers your preferences (e.g., language, form data). Yes – some convenience lost

Targeting / Advertising Shows you relevant offers based on browsing. Yes – optional, off by default unless you accept


Our promise: We never sell your data. You're in control. If you say no, we're still happy to serve you delicious baked goods. 🍰


Cake handling and cake instruction

Cake Handling and Cake Transport Instructions  


The following cake handling and cake transport will ensure your cake reaches its  destination unharmed:


 • If the cake or baked goods are put in a bag, keep them level in the bottom of  the bag. Don’t tip the box or bag on its side and hold it steady.  


• Only carry one bag at a time, as carrying multiple bags in one hand is likely to  make the boxes tilt.  


• Only put one cake box in each bag, as stacking them will cause the  underneath box to be squashed and the decoration may get damaged.  


• If carrying a cake box in your arms, hold the box from underneath and keep  it level. Avoid tilting the box or holding it by the sides, as this may cause the  cake to slide or squash.  


• If transporting a cake in the car, place it in the boot or the passenger  footwell, as these surfaces are the most level. Don’t put it on the passenger  seat.  • Keep the air conditioning on in the car whilst the cake is being transported to  prevent the icing from melting. The air con will act like a fridge.  


• Keep journey times to a minimum (ideally under 30 minutes) to avoid the cake  warming up and the icing or buttercream melting.  


• Avoid bumpy car journeys if possible – take main roads and not country lanes –  to keep the cake level and stable throughout transportation.  Thank you so much for ordering your cake from us from Shortcake Bakery

Collection time

Collection Times  


Monday to Friday  9:00 am to 4:30 pm  

Saturday  9:00 am to 4:30 pm  


Please agree a time prior to collection as I do go out during  these hours  Free delivery is offered within 5 miles.

"Quote" Every memory deserves a cake. Let's turn your story into a delicious, custom creation you'll never forget.
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